Terms of Service

1. Agreement to these terms

These terms govern your use of Meconi Labs, provided by TODO: registered legal entity name, TODO: registered business address. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.

If you do not agree to these terms, do not use Meconi Labs.

2. The service

Meconi Labs is software for managing rental property: properties and units, residents, leases, maintenance, and rent accounting. We grant you a non-exclusive, non-transferable right to use it for your internal business purposes during your subscription.

We may change, add, or remove features. Where a change materially reduces functionality you rely on, we will give reasonable advance notice.

3. Accounts and security

• You must provide accurate registration details and keep them current.
• You are responsible for activity under your account, including that of team members you invite.
• Keep credentials confidential and tell us promptly if you suspect unauthorised access.
• You must be at least 18 and legally able to enter a contract.
• You are responsible for assigning appropriate roles. Granting a team member a role with management permissions gives them real authority over your records.

4. Your data, and your responsibilities as its controller

You keep all rights in the data you put into Meconi Labs. You grant us only the licence needed to host, process, back up, and display it in order to provide the service.

Because Meconi Labs holds information about your residents, owners, and vendors, you are responsible for how that information is handled. In particular you agree that:

• You have a lawful basis to collect and process the personal information you enter, and you have given the notices and obtained the consents your local law requires.
• You will not enter special-category or otherwise highly sensitive information — such as government identifiers, health details, or background-check results — into free-text fields. The product is not designed to safeguard them.
• You are responsible for responding to requests from your residents about their own data. We will assist you, but the obligation is yours.
• You will comply with the landlord-tenant, fair-housing, debt-collection, and consumer-protection laws that apply to you.

Our handling of personal information is described in the Privacy Policy. Where we process resident data on your behalf we act on your instructions as your processor.

5. Acceptable use

You agree not to:

• Use the service unlawfully, to discriminate against any person, or to harass or intimidate residents.
• Upload malware, or attempt to breach, probe, or circumvent the security of the service or of another account.
• Access data belonging to an account you are not a member of.
• Reverse engineer, resell, sublicense, or white-label the service without our written agreement.
• Use automated means to scrape the service, or place unreasonable load on it.
• Send unsolicited bulk messages through the platform.

We may suspend an account that puts the service, our other customers, or any person at risk. Where circumstances allow we will give notice first.

6. Fees, payment, and taxes

• Subscription fees are stated at the time of purchase and are billed in advance for the applicable period.
• Plans billed per seat are charged on the number of members in your account. Adding members may increase the amount due.
• Unless the law requires otherwise, fees are non-refundable and we do not pro-rate partial periods.
• Subscriptions renew automatically until cancelled. Cancel before the renewal date to avoid the next charge.
• We may change pricing with at least 30 days notice before it affects your renewal.
• You are responsible for applicable taxes other than taxes on our income.
• If payment fails we may suspend access after giving notice and a reasonable opportunity to fix it.

7. Rent and resident payments

Where the service is used to collect payments from residents, those payments are processed by Stripe under its own terms. We are a software provider, not a bank, escrow agent, money transmitter, or debt collector, and we are not a party to the tenancy between you and your resident.

You remain responsible for the accuracy of the amounts you charge, for your rent-collection practices, and for resolving disputes with residents. Ledger figures shown in Meconi Labs are a record of what has been entered and processed; they are not accounting or tax advice.

8. Third-party services

The service integrates providers including Stripe for payments, Supabase for data storage and authentication, and an AI provider for classifying inbound messages. Their availability and performance are outside our control, and your use of them may be subject to their own terms. The providers we rely on are listed in the Privacy Policy.

9. Automated suggestions

Meconi Labs may summarise messages, propose categories and urgency, and draft replies or actions. These are generated automatically and can be wrong or incomplete. A person must review them, and you are responsible for any action you approve. Do not rely on them for legal, financial, or safety-critical decisions without your own review.

10. Intellectual property

We and our licensors own the service, its software, and its trademarks. These terms grant no rights in them beyond the right to use the service. Feedback you send us may be used to improve the product without obligation to you, though we will not identify you as its source without permission.

11. Availability and support

We aim to keep Meconi Labs available and to give reasonable notice of planned maintenance, but we do not commit to a specific uptime level unless we have agreed one with you in writing. Access may be interrupted by maintenance, provider outages, or events outside our control.

12. Disclaimers

Except as expressly stated in these terms, the service is provided “as is” and “as available”, and to the fullest extent permitted by law we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that it will make your operations compliant with the laws that apply to you.

Meconi Labs does not provide legal, tax, accounting, or insurance advice.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or anticipated savings, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

14. Indemnity

You will indemnify and hold us harmless against claims, losses, and reasonable costs arising from your use of the service in breach of these terms, from data you enter, or from your relationships with residents, owners, or vendors — including claims that your collection or use of a resident’s personal information was unlawful.

15. Term, termination, and getting your data out

• You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period.
• We may terminate or suspend for material breach, non-payment, or where required by law, with notice and a reasonable chance to cure where the circumstances allow.
• For 30 days after termination you may request an export of your data. We will provide it in a machine-readable format.
• After that period we may delete your data in line with the retention practices in the Privacy Policy. Financial records may be kept longer where law requires.
• Sections that by their nature should survive termination — fees owed, intellectual property, disclaimers, liability, indemnity, and governing law — continue to apply.

16. Changes to these terms

We may update these terms. For material changes we will give notice in the application or by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms; if you do not, you may cancel before they take effect.

17. Governing law and disputes

These terms are governed by the laws of TODO: governing law jurisdiction, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of TODO: exclusive venue. If you are a consumer, this does not deprive you of protections available under the law of your place of residence.

Before starting formal proceedings, please contact us at TODO: legal contact email so we can try to resolve the matter.

18. General

• These terms, with the Privacy Policy and Cookie Policy, are the entire agreement between us on this subject.
• If a provision is held unenforceable, the rest remains in force.
• Failing to enforce a provision is not a waiver of it.
• You may not assign these terms without our consent. We may assign them to an affiliate or in connection with a merger or sale of assets.
• Nothing here creates a partnership, agency, or employment relationship.

19. Contact

TODO: registered legal entity name
TODO: registered business address
TODO: legal contact email